Hempheim.com Refund Policy

Effective Date: September 30, 2025

At Hempheim Gardens, we aim for every experience to be legendary. By placing an order with us, you agree to the terms outlined in this Refund Policy.

 

1. Age Verification

All orders are restricted to adults 21 years or older. We do not provide refunds for orders placed by individuals under 21, and such orders will be canceled.

 

2. No Returns

Due to the nature of our products, all sales are final. Once an order is processed and shipped, it cannot be returned, exchanged, or canceled.

 

3. Refund Eligibility

Refunds are only considered in the following scenarios:

• Orders that are not delivered due to carrier error, provided you can provide proof of non-delivery.

• Orders that are damaged in transit, verified by photos or carrier documentation.

All refund requests must be submitted within 7 calendar days of delivery. Requests submitted after this period will not be honored.

 

4. How to Request a Refund

• Contact us through the form on Hempheim.com and provide your order number and documentation of the issue.

• We will review your request and, if approved, issue a refund using the original payment method.

 

5. Shipping & Handling

Shipping costs are non-refundable. You are responsible for providing a secure delivery address, and risk passes to you once the package is handed to the carrier.

 

6. Disclaimer

By using Hempheim.com, you acknowledge:

• All orders are intended for adults 21 and older.

• Refunds are limited and not guaranteed except in cases of non-delivery or verified damage.

• Hempheim Gardens is not responsible for lost, stolen, or misdelivered packages after shipment.

By placing an order with Hempheim.com, you agree to this Refund Policy in full. Your trust is valued—may your journey with us remain legendary.